Responsible Gaming at 09b

Our Commitment to Safe Play

At 09b, we take responsible gaming seriously. We are committed to providing a safe, transparent, and enjoyable environment for all players across Bangladesh. While the vast majority of people who gamble do so without any issues, we recognise that for some individuals gambling can become problematic. That is why 09b has built a suite of practical tools and clear support pathways into the platform — so that every player retains full control over how they play.

Responsible gaming at 09b is not just a policy statement. It is a set of real, working features that you can activate on your account at any time: deposit limits, loss limits, session time-out settings, cooling-off periods, and a full self-exclusion programme. All of these tools are described in detail on this page.

If you ever feel that your relationship with gambling is changing in a way that worries you — or if someone close to you has expressed concern — please read this page carefully and make use of the tools available. You can also contact our support team directly at any time; we will always treat your enquiry with discretion and without judgment.

Responsible Gaming Tools

Every tool listed below is available to all registered 09b players. Request activation by contacting [email protected] — our team will apply the change to your account within one business day.

Setting Your Deposit Limits

A deposit limit is the simplest and most effective way to keep your spending predictable. At 09b, you can set a daily, weekly, or monthly deposit cap that fits your personal budget. Once a limit is active, you will not be able to deposit beyond that amount within the chosen period, regardless of how you pay — whether via bKash, Nagad, Rocket, Upay, or any other supported method.

Reducing your deposit limit takes effect immediately. If you request an increase to an existing limit, 09b enforces a mandatory 7-day review period before the higher limit becomes active. This cooling-off window exists specifically to protect players who might be acting impulsively and gives you time to reconsider.

1. Email [email protected] from your registered email address.
2. Use the subject line: "Deposit Limit Request — [Your Username]".
3. State the limit type: daily, weekly, or monthly.
4. State the limit amount in BDT (e.g., ৳5,000 per week).
5. Our team will confirm activation within one business day (Bangladesh Standard Time, UTC+6).

Self-Exclusion Programme

Self-exclusion is the strongest tool available on the 09b platform. When you choose self-exclusion, access to your account is blocked for a minimum period of six months. You will not be able to log in, deposit, or place bets during the exclusion window. Any promotional and marketing communications linked to your account will also be suspended for the full duration of your exclusion.

09b offers both temporary self-exclusion (6 months, 12 months, or a custom period up to 5 years) and permanent self-exclusion, which closes your account indefinitely. We strongly encourage any player who feels that gambling is causing them distress, financial strain, or relationship problems to activate self-exclusion without delay.

Time-Out and Cooling-Off Periods

Sometimes you simply need a short break without closing your account entirely. 09b's time-out and cooling-off features give you that flexibility. A time-out is a brief pause — from 24 hours up to 30 days — during which gambling on your account is suspended. When the period ends, your account returns to its normal active state.

A cooling-off period differs from a time-out in that it is specifically designed to interrupt impulsive behaviour. If you have just had a significant loss and feel the urge to chase it, activating a cooling-off period gives your decision-making a chance to reset. 09b recommends a minimum 72-hour cooling-off period in that situation.

• Time-out options: 24 hours, 72 hours, 7 days, 14 days, or 30 days.
• During a time-out, logins are blocked and no deposits or bets can be placed.
• Pending withdrawals are processed normally during a time-out period.
• Marketing emails are paused for the duration of the time-out.
• Time-outs cannot be shortened once active — the full duration must elapse.
• To activate, email [email protected] with "Time-Out Request" in the subject line.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gambling may be moving from entertainment into something more serious. If several of these apply to you, we strongly encourage you to reach out for support.

• Spending more money on gambling than you planned or can afford.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Gambling with money that is meant for rent, food, bills, or family needs.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Lying to family members or friends about how much time or money you spend on gambling.
• Neglecting work, studies, or personal relationships because of gambling.
• Borrowing money or selling belongings in order to fund gambling activity.
• Unsuccessful attempts to cut back or stop gambling on your own.

Recognising these patterns in yourself takes courage. If you identify with any of the above, please do not wait — contact our support team or activate a cooling-off period or self-exclusion today.

Protecting Minors

09b operates strictly for adults aged 21 and above. We verify the age of every player during the account verification process and take additional steps to prevent underage gambling. However, we also ask all account holders to take personal responsibility for ensuring that minors cannot access the 09b platform through their devices.

Getting Help and Support

If gambling is causing you or someone you care about distress, financial hardship, or harm to relationships, please reach out. 09b's responsible gaming support team is available seven days a week and will treat your message with complete confidentiality. There is no judgment — only practical help.

In addition to contacting 09b directly, we encourage players who are experiencing serious difficulties to seek independent, professional support. Talking to a trusted friend, family member, or healthcare professional is always a positive step. You do not need to manage problem gambling alone, and help is available.