09b Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 09b collects, why we collect it, how we use it, and the rights you hold as a player on our platform.
Introduction
This Privacy Policy ("Policy") describes how 09b ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Player") who access or use the 09b platform at https://09b.onl and any associated services (collectively, "the Service"). By creating an account or continuing to use the Service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
09b takes data privacy seriously. We collect only the information that is genuinely necessary to operate a safe, fair, and legally compliant online gaming service for players across Bangladesh. We do not sell your personal data to third parties, and we do not use it for purposes beyond those set out in this Policy.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional provisions relevant to your use of the 09b Service.
Privacy at a Glance
The cards below summarise how 09b approaches your data. Full detail for each principle appears in the numbered sections that follow.
SSL Encryption
Every session and every data transfer on the 09b platform is protected by 256-bit SSL encryption end to end.
No Data Sales
09b never sells, rents, or trades your personal data to advertisers or unrelated third parties under any circumstances.
Purpose-Limited
We collect only what is necessary. Data gathered for account verification is not repurposed for unrelated marketing or profiling.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].
Cookies
We use strictly necessary and analytics cookies only. No third-party advertising cookies are placed without your knowledge.
Policy Updates
When this Policy changes in a material way, we will notify registered players via email or an in-platform message before the change takes effect.
1. Data We Collect
09b collects personal data through several channels: directly from you when you register or use the Service, automatically through your use of the platform, and â in limited circumstances â from trusted third-party sources such as payment processors. The categories of data we collect are set out below.
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Identity Data
Full legal name, date of birth, gender, and a copy of a government-issued photo ID (such as a National ID card or passport) collected during Know Your Customer (KYC) verification.
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Contact Data
Email address, mobile phone number, and residential address. This information is used for account communications, withdrawal notifications, and support correspondence.
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Financial Data
Payment method identifiers (such as bKash wallet numbers, Nagad account references, or Rocket account details), transaction history, deposit amounts, and withdrawal requests. Full payment credentials are never stored on our servers.
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Gaming and Behavioural Data
Game session logs, bet amounts, win/loss records, game preferences, session duration, and responsible gaming tool usage. This data is used for account management, dispute resolution, and fraud detection.
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Technical Data
IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. Collected automatically when you access the Service.
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Cookie and Tracking Data
Session cookies necessary for the platform to function, and analytics cookies used to understand aggregate usage patterns and improve platform performance. See Section 7 for full cookie details.
2. How We Use Your Data
09b uses your personal data only for the purposes described below. We do not use your data for automated decision-making that produces significant legal effects without human review, and we do not profile you for advertising purposes.
Account Registration and Management
We use identity and contact data to create and maintain your 09b account, verify your age and identity, authenticate your logins, and communicate account-level information such as password resets, security alerts, and policy updates.
Processing Transactions
Financial data is used to process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and partner banks, to verify that payment methods are registered in your own name, and to maintain accurate financial records as required for fraud prevention and dispute resolution.
Responsible Gaming Compliance
Gaming and behavioural data is used to monitor for signs of problem gambling, enforce deposit limits and self-exclusion requests, and ensure that the platform is being used in accordance with our Responsible Gaming commitments. This processing is carried out in the genuine interest of player welfare.
Fraud Prevention and Security
Technical data, gaming data, and financial data are analysed together to detect and prevent fraudulent activity, money laundering, duplicate accounts, and unauthorised access. Where fraud is detected, 09b may share relevant data with payment processors or law enforcement agencies as required by applicable law.
Service Improvement and Analytics
Aggregated, anonymised technical and behavioural data is used to understand how players use the 09b platform, identify performance issues, and improve the overall quality and reliability of the Service. Individual players cannot be identified from anonymised analytics data.
Marketing Communications
With your explicit consent, we may use your contact data to send you promotional communications about 09b bonuses, seasonal offers, and new game launches. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Opting out of marketing does not affect your account or service communications.
3. Data Sharing and Disclosure
09b does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
- Payment Processors: We share financial data with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposit and withdrawal transactions. These processors are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
- Identity Verification Providers: KYC documentation may be processed by trusted third-party identity verification services to confirm the authenticity of documents submitted by players. These providers operate under strict confidentiality agreements with 09b.
- Technology and Platform Providers: Our game content providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive limited session data necessary to deliver their games to your device. This data does not include your full identity or payment information.
- Legal and Regulatory Obligations: 09b may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 09b, its players, or the public.
- Business Transfers: In the event that 09b undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and provided with information about your rights before it takes effect.
4. Data Retention
09b retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:
- Account data (identity, contact, and login information) is retained for the duration of your account's active status and for a period of five years following account closure, to comply with financial record-keeping obligations.
- Transaction records (deposits, withdrawals, and betting history) are retained for a minimum of five years from the date of each transaction for fraud prevention and dispute resolution purposes.
- KYC documentation is retained for five years after account closure or the date of the last transaction, whichever is later.
- Marketing consent records are retained for three years from the date of consent, or until consent is withdrawn, whichever is earlier.
- Technical and cookie data is retained for up to 13 months in aggregated or anonymised form for analytics purposes.
When personal data is no longer required for any legitimate purpose, 09b will securely delete or anonymise it in accordance with our internal data destruction procedures.
5. Data Security
09b implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:
- All data transmitted between your device and the 09b platform is encrypted using 256-bit SSL/TLS protocols.
- Player passwords are stored using one-way cryptographic hashing and are never stored in plain text on our systems.
- Access to personal data within 09b's internal systems is restricted on a strict need-to-know basis, and all staff with access to personal data are subject to confidentiality obligations.
- Our systems are subject to regular security assessments and penetration testing to identify and remediate vulnerabilities.
- In the event of a data breach that poses a risk to your rights and freedoms, 09b will notify affected players without undue delay and will take immediate remedial steps to contain the breach.
6. Your Data Rights
As a player on the 09b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request â [Your Account Username]". We will respond to all valid requests within 30 days.
Right of Access
You have the right to request a copy of all personal data that 09b holds about you, together with information about how that data is being processed and for what purposes.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some information directly in your account settings, or contact support for data that requires manual correction.
Right to Erasure
You may request that 09b delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to our legal obligations to retain certain data for fraud prevention and financial record-keeping purposes, which may override an erasure request.
Right to Restrict Processing
In certain circumstances, you have the right to request that 09b restrict the processing of your personal data â for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over deletion.
Right to Withdraw Consent
Where processing is based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
7. Cookies and Tracking Technologies
09b uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and understand aggregate usage patterns. The following types of cookies are in use on the 09b platform:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in, navigate between pages, and access secure areas of the Service. The platform cannot operate without these cookies and they do not require your consent.
- Session Cookies: Temporary cookies that expire when you close your browser. They maintain your login state during a single session and prevent you from having to re-authenticate on every page.
- Analytics Cookies: These cookies help us understand how players use the 09b platform in aggregate â for example, which games are most popular and which pages experience the highest exit rates. Data collected by analytics cookies is anonymised before analysis. These cookies require your consent where applicable law demands it.
- Preference Cookies: Used to remember your settings and preferences, such as language and notification preferences, so that you receive a consistent experience on return visits.
09b does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Service.
8. Changes to This Privacy Policy
09b reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the introduction of new services, or changes in applicable law. When material changes are made, we will update the effective date at the top of this page and, where practicable, notify registered players via email or an in-platform notification before the changes take effect.
We recommend that you review this page periodically. Your continued use of the 09b Service after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the Service and contact [email protected] to request account closure.
9. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 09b processes your personal data, please contact our support team in the first instance:
If you are not satisfied with our response to your complaint, you have the right to escalate the matter through any dispute resolution mechanism available to you under applicable law.
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